How to Resolve Team Conflicts
Last Updated: Dec 02, 2021
1. Communication factors-Half- information is a common threat in the organisation. According to studies, 40% of the information get distorted while conveying among the teams. Communication barrier includes poor listening skills, lack of transparency, and the differences in the perspective of an individual. Learn how you can streamline team communication using Runtime Workman
2. Structural factors-Structural barriers include the size of the organisation, freedom in participation, turnover rate, and reward systems.
3. Personal factors-The personal disagreement involves grudges between team members, individual’s self-esteem, their goals, and expectations. Conflicts in the work team are not always destructive. Sometimes, it outlines management work more effectively. Healthy conflicts lead to a better understanding of team goals, ensure innovative ideas, and enhance problem solving approach. One can learn from the childhood experience when a teacher appreciates the student who tend to ask more questions. Similarly, conflicts open the gateway of the brain to think and act upon the unfavourable situations. On the contrary, destructive conflicts act like foreign antibodies that continue to destroy and divide the team if left unchecked. Working in harmony is the antidote for solving team conflicts. Here are some tips that managers and team leaders can follow to handle conflicts effectively:
Accept ConflictsEmployees are the pillars of an organisation. Everyone needs recognition, credit for the hours, time and sweat he/she put in. Everybody has a unique perspective, opinion, idea, and outlook on topics related to day to day decisions. Some handle unfavourable situations well while others may not have the same potential. Accepting conflicts is a sign of good team management. Being ignorant about the inner conflicts in the team results in low productivity, fall in turnover and shortage of resources.
Identify Creative ConflictsCreativity is an art that is mastered by intellectual minds. Arguments, debates, the difference in opinions, and ideas does not always bring harm to the team. Many times, conflicts act as a catalyst to foster employee productivity and growth. Brainstorming is possible only when the mind works under pressure. Thinking profoundly in uncertain situations increases the chance to generate innovative ideas, strategies, and method.
Understand People BehaviourIt is important for managers to study human behaviour of each individual in their teams. Managers are entitled to keep a close look at the behaviour, performance, reaction of individuals in the team. A good measure of testing an individual’s personality is Carl Jung’s and Isabel Briggs Myer’s typological approach. This test categorizes an individual into one of the 16 personality types. This information helps to figure out personality traits of an individual, based on which correct roles can be assigned to them.
Take Problem-solving ApproachTeamwork facilitates deep learning of cognitive skills, decision making, conflict resolution and team spirit among staff. Team working together assimilate opinion, ideas and share views at the workplace. Steps are involved in the problem-solving approach are
- Analysing the situation
- Finding alternatives